FAQ
Everything about ordering, delivery, payment and returns. Still stuck? Say hello on the contact page.
Questions & answers
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Delivery
How long does delivery take?
Orders arrive in 1 to 3 business days, anywhere in Egypt.
Do you deliver outside Cairo?
Yes. We deliver to all governorates across Egypt. The delivery fee is shown at checkout. More in our Shipping page.
Payment
How can I pay?
Pay cash on delivery, at your door, anywhere in Egypt. Any other payment options available are shown at checkout.
Returns & exchanges
Can I return or exchange a toy?
Yes, within 14 days of delivery, if the toy is unused, in its original packaging with all tags and accessories. Email us first with your order number. Full details in our Return & Refund Policy.
What if a toy arrives damaged?
Contact us within 48 hours with clear photos and your order number. If it arrived damaged, defective or wrong, return shipping is on us.
