Return & Refund Policy
Your satisfaction is important to us. If you are not completely happy with your purchase, you may return or exchange it as described below, in line with Egyptian Consumer Protection Law No. 181 of 2018.
1. Your 14-day right to return
You can return or exchange any item within 14 days of receiving it, without giving a reason.
2. Condition of the item
- The item is unused and undamaged, in the same condition you received it.
- It is complete, in its original packaging, with all tags, labels and accessories.
- You can share the order number or proof of purchase.
Opening the box to check the item is fine, as long as it is unused and complete.
3. Items that cannot be returned
- Items that have been used, assembled, altered or damaged after delivery.
- Personalized or custom-made items.
4. Faulty, damaged or incorrect items
If an item is faulty, does not match its description, or is not fit for its purpose, you can return or exchange it within 30 days of receiving it, at no extra cost to you. For damage that happened during delivery, please tell us within 48 hours with clear photos so we can resolve it quickly.
5. How to request a return
- Contact us by phone or WhatsApp on 01299996851 or by email at info@tadaworld.store.
- Include your order number, the item(s) and the reason (optional for 14-day returns).
- We will reply with the return instructions within one week.
- Our courier will collect the item from your address. Please have it ready in its original packaging.
6. Return shipping costs
For a 14-day return of a non-faulty item, the courier pickup fee is paid by the customer. If the item was faulty, damaged or sent in error, or if we delivered late, we pay all pickup and delivery costs.
7. Refunds
- Refunds are made within 7 days of us receiving the returned item.
- Refunds are made to the original payment method.
- Cash on delivery orders are refunded by bank transfer or mobile wallet, or as store credit if you prefer.
- The original delivery fee is refunded when the return is due to our error.
8. Exchanges
Exchanges follow the same conditions. Return the original item and we will send the replacement, or place a new order for it.
9. Changing or cancelling your order
You can correct, change or cancel your order within 7 working days by contacting us.
10. Seller information
Legal name: Al Roshd Company for Children's Toys & Gifts Trade (Mohamed Roshdy Soliman Abou El Enein & Partners)
Trading as: TADAAA! World
Phone / WhatsApp: 01299996851
Email: info@tadaworld.store
Commercial registration no.: 289602 (Cairo)
Tax registration no.: 100-451-330
